When the experts at Big Rig plug affordable live chat into your Big Rig Xpress website, you will get more customers. Guaranteed!
Live Chat – the What, Why, and How
What is it? Live chat is exactly what it sounds like…a live person answering your website visitors’ questions in real-time. That little icon in the lower right of a website opens up to a chat screen where the site visitor can get his questions answered quickly and allows you, the website owner, to develop a rapport with the prospect.
Why does it work? It works by making it easy for the prospect to buy. Comm100 discovered that 82% of customers were satisfied with their live chat experience, compared to just 61% of email users and a mere 44% of phone users.
In todays’ fast-paced world, people want instant answers. And when they get instant answers, they are happy and much more likely to buy. Without live chat, the engagement process could easily look like this…
1. The prospect’s question isn’t covered in your FAQs
2. Prospect sends you a query by email
3. Prospect waits
Drift.com’s recent study of the speed with which 433 sales teams engaged with prospects found there was a 10x decrease in the odds of making contact with a lead after just five minutes without a response. No contact = no sale.
And of those 433 companies, 55% waited 5 days to respond or didn’t respond at all! Only 7% of companies using the email contact method responded within 5 minutes.
When prospects have to wait, they bounce to another vendor’s website and forget about you entirely.
Live operator + speed and conviviality = sale
The good news (for you, anyway) is, only 14% of those 433 companies had live chat. You can join that knowledgeable group and be head-and-shoulders above the crowd. You’ll get more qualified leads too. In fact, some studies suggest that speedy engagement can increase qualified leads by as much as 40%.
Customers PREFER live chat over any other type of communication. Today, more than 41% of customers expect live chat on your website.
For customers who visit your website on a mobile device, this number is as high as 50%.
How to get it? You need live chat. There are many live chat software options. Many offer free installation or a free trial period of as much as 30 days. A few worth considering are…
LIVE CHAT INC
They’re the top rated live chat software on the Big Rig list, and we use them on our business websites. It has all the necessary features for the right price.
The software is extremely versatile—it’s designed to increase close rates, retain existing customers, improve your sales pipeline, and ultimately provide an enhanced customer experience on your site.
This is best for sales and marketing. It’s a simple live chat solution, which makes it a popular choice for smaller businesses and websites that are new to live chat.
This is designed to be an all-in-one tool for customer communication. It’s trusted by 30,000+ businesses across the globe, including Shopify, Atlassian, Sotheby’s, and more.
HUBSPOT LIVE CHAT
This is a free tool, part of HubSpot’s free forever CRM.
This is an enterprise chat solution for business websites. The software will help you capture leads, improve conversion rates, and reduce response times, all while improving the total customer experience.
Not sure how to choose? Let the experts at Big Rig Xpress help you decide the best and most affordable solution for your business.